Careers at Crown Isle.

The Crown Isle Group

Employing over 200 people in peak season, The Crown Isle Group of Companies is a dynamic business encompassing a wide variety of components – golf course & academy, dining, conference facility, on-site accommodation, residential and commercial real estate opportunities.

Future development plans include additional residential and commercial real estate, multi-family sites, a congregate care facility, and a hotel and spa facility.

Careers at Crown Isle

Applications will be accepted until positions are filled, and can be emailed to  jobs@crownisle.com or dropped at the Front Desk. No phone calls please.

Please note that only those candidates chosen for an interview will be contacted.  Thank you.

See below for available postings.

Resort Events Manager

Department: Group Sales
Reports To: General Manager
Works with: Food and Beverage Manager / Villa Rooms Manager/ Head Golf Pro

SUMMARY:

Responsible for proactively soliciting and managing all resort events catering, wedding, group villa rooms/golf groups related opportunities (including not limited to Christmas Walk, Car Show etc.).

Manages group/catering opportunities.
ORGANIZATIONAL STRUCTURE:
The Resort Events Manager works with the Food and Beverage, Villa and Golf Departments at the Resort to create and execute memorable and worry-free events for groups of guests. They report to the General Manager

Responsibilities
• Responsible for managing all inquiries regarding catering, wedding, golf and rooms (not limited to events at Crown Isle Christmas Walk, Car Show etc) for individual bookings as well as groups (Groups are defined as 5 rooms and/or 12 golfers)
• Assist Clients during the contacting phase and hands-off to the Villa Group Room Coordinator, Banquet Captain and Golf Operations team for the execution of details.
• Oversees the banquet team including hiring, training, scheduling, supervising, dealing with personnel issues, staffing concerns, and any other area of banquets as required.
• Ensure that appropriate space is blocked to maximize sales potential, accommodate guest’s requirement and minimize labour costs.
• Creates and maintains group sales and events contracts
• Detail function requirement accurately on Banquet Event Orders (BEOs) ensuring the client signs off on the functions.
• Follow up with group coordinator to ensure functions are running smoothly and all requests have been met.
• Ensures that all group resumes and sheets are distributed to Resort Operations Departments
• Conducts Resort site tours and entertains qualified potential clients in accordance with the company and property policies.
• Develop new business, lateral development of existing accounts and contacting new customers in the market.
• Understand the principles of Yield Management and liaise directly with the Villa Rooms Manager regarding any room rate related issues.
• Clear understanding of the hotels business strategies then set goals and determine action plans to meet those goals.
• Coordinates services to our guests that will help them enjoy their stay (ground transportation, tee time at other golf courses)
• Oversees all charges and follows up on first billings (i.e. calling clients, reviewing invoices, etc.)
• Works with Food and Beverage Manager & Villa Manager to maintains records of group revenues after check outs and for upcoming events for tracking purposes
• Due to nature of business, may be required to work a varied work schedule to oversee and facilitate the execution of large scale and/or special events
• Adheres to safety standards and is familiar with Company Policies & Procedures
• Participate in committees, focus group meetings and departmental meetings within the hotel as requested. (Revenue Meetings)
• Participate at exhibitions, shows, promotional events as required.
• Request and compile guest / client feedback of events from both external and internal sources.
• Is able and willing to perform any other duties as may be required from time to time

QUALIFICATIONS:
• Post-secondary education in sales, hospitality or a related field a definite asset.
• Excellent communication skills both verbal and written.
• Computer literacy required: MS Windows and related hotel group booking systems an asset
• Knowledge of event planning and menu development
• Excellent organizational, follow-through and workload planning skills with the ability to juggle multiple priorities while adhering to deadlines.
• Excellent attention to detail.
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment.
• Excellent interpersonal skills.
• First Aid certification an asset.
• Must be able to maintain confidentiality of proprietary information and protect company assets.
• Minimum three (3) years experience in food and beverage and/or catering and banquet services.
• Ability to work outside regular office hours on occasion.
• Advanced level of proficiency with MS Office software, Word, Excel, Outlook Express, including fast and accurate word processing skills
• Intermediate level of proficiency using computer-based property management and booking systems (Maestro,)

Job Types: Full-time, Permanent

Salary: $42,500.00-$47,500.00 per year

Servers

SERVERS

Are you hardworking, fun and passionate about hospitality?

The Timber Room Bar & Grill is hiring Servers for the golf & patio season!

We are looking for energetic, outgoing, hardworking individuals who are passionate about customer service. We do require weekend and evening availability.

Ideal candidates will be:
• dynamic individuals with a passion for learning and growing within the hospitality industry
• a team player with an amazing work ethic
• able to work in a fast-paced, changing environment
• you are good at leaving a positive impression
• exceptional communication and relationship building skills
• a strong problem solver with a desire to deliver positive results
• Serving It Right certificate
• 1+ years of Serving experience is a huge asset

If you feel that you are the right fit we want to hear from you

Part-time hours: 20-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: $15.20 per hour

Night Auditor / Security

Department: Villa Accommodations
Reports to: Villa Rooms Manager

COME PLAY WITH US!

We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests…again and again. A big part of who we are and who we strive to become is dependent upon YOU – work hard…play hard!

SUMMARY:

The Night Auditor / Security is responsible for ensuring the safety of guests and team members and the security of the Resort and property in the Resort’s continuing effort to deliver outstanding guest service and quality cleaning throughout the late night and early morning hours. Must be able to work a flexible schedule including weekends and holidays, according to business demand. The shift hours are 10:30pm-6:30am.

RESPONSIBILITIES:
• Display exceptional customer service and communication skills
• Patrol the interior of and the perimeter of the Resort; Clubhouse, Villa Buildings and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Maintain a daily activity report which documents patrol, guest communication, property violations, safety concerns
• Answer incoming telephone calls and guest requests and handles as necessary. Is expected to communicate outstanding guest needs to next shift.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Provide check-in and check-out assistance for guests arriving late or departing early outside of regular Front Desk hours
• Providing housekeeping delivery service (delivering or replacing used towels and toiletries) to guest rooms upon request from the front desk.
• Greeting and thanking all guest in a sincere and friendly manner
• Cleaning and maintaining the appearance of the public areas of the clubhouse.
• Delivering service items to guest rooms upon request from the front desk.
• Resolve guest complaints, ensuring guest satisfaction.
• Is familiar with and has a good understanding of all Policies and Procedures.
• Able and willing to perform any other duties as required.

QUALIFICATIONS / EXPERIENCE:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must complete a criminal record check
• Valid BC Security Workers Licence
• High School diploma or equivalent
• Valid BC Driver License
• Previous Security experience
• Previous cleaning/janitorial experience
• Two years of customer service experience, preferably in the hospitality industry.
• Knowledge of WHMIS – Workplace Hazardous Material Information Systems is an asset

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Housekeepers job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Resort Overnight Security / Janitorial Agent is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 50 pounds.
• Must have Stamina as it is a very physical job
• Must have vision abilities required by this job to include short distance vision and long-distance vision.

Part-time hours: 20-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$20.00 per hour

Hosts / Expos

Are you hardworking, fun and passionate about hospitality?

The Timber Room Bar & Grill is hiring Hosts/Expos!

We are looking for energetic, outgoing, hardworking individuals who are passionate about customer service. Previous restaurant experience is a huge asset but not a requirement. We do require weekend and evening availability.

Ideal candidates will be:
– dynamic individuals looking for a foot in the door in the hospitality industry
– a team player with an amazing work ethic
– you are good at leaving a positive impression
– exceptional communication and relationship building skills
– a strong problem solver with a desire to deliver positive results
– serving it right certificate

If you feel that you are the right fit we want to hear from you! Please send your resume to Christine Grant.

Part-time hours: 20-40 per week

Job Types: Full-time, Part-time, Temporary

Salary: $15.20 per hour

Food Counter Server

Are you hardworking, fun and passionate about hospitality?

Crown Isle Resort & Golf Community is hiring servers for our half-way hut, The Sandwedge!

We are looking for energetic, outgoing, hardworking individuals who are passionate about customer service. Previous serving experience is a huge asset but not a requirement. We do require weekend and daytime availability.

Ideal candidates will be:
– dynamic individuals looking for a foot in the door in the hospitality industry
– a team player with an amazing work ethic
– you are good at leaving a positive impression
– exceptional communication and relationship building skills
– a strong problem solver with a desire to deliver positive results
– serving it right certificate and legal drinking age

If you feel that you are the right fit we want to hear from you! Please send your resume to Christine Grant.

Part-time hours: 20-40 per week

Job Types: Full-time, Part-time, Temporary

Salary: $15.20 per hour

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