Company.

The Crown Isle Group

Employing over 200 people in peak season, The Crown Isle Group of Companies is a dynamic business encompassing a wide variety of components – golf course & academy, dining, conference facility, on-site accommodation, residential and commercial real estate opportunities.

Future development plans include additional residential and commercial real estate, multi-family sites, a congregate care facility, and a hotel and spa facility.

Careers at Crown Isle

Applications will be accepted until positions are filled, and can be emailed to jobs@crownisle.com or dropped at the Front Desk. No phone calls please.

Please note that only those candidates chosen for an interview will be contacted.  Thank you.

See below for available postings.

Catering Coordinator

Job Summary

The Catering Coordinator is responsible for executing, booking, organizing, and communicating to staff about events held at Crown Isle. Reporting directly to the F&B Manager, as the Catering Coordinator, you are the main point of contact for events between the clients, various vendors and other department heads. With support from the F&B Manager, you oversee all functions and banquet staff to ensure highest level of customer service is achieved. The Catering Coordinator acts as a central contact for events-related information and assists with the management of inbound requests from existing clients.

Duties include but are not limited to the following:

  • Assist in coordinating logistical setup and operational requirements at Crown Isle Resort catering events.
  • Perform general administrative tasks, from reviewing contracts and BEOs to organizing and updating data into Maestro Management System.
  • Monitor changes to BEOs, ensuring updated information is accurately and promptly communicated.
  • Meet regularly with Events, Banquets, and Culinary management teams to review status of upcoming events, including menus, floor plans, special requests and specific event requirements.
  • Arrange meetings with clients to coordinate the event, in preparation to create the Banquet Event Order.
  • Assist in inspecting function room set ups, ensuring all details are aligned with client’s requirements
  • Monitor, handle and process all billing/payment procedures, including the tracking and collection of deposits
  • Lead and provide support for the Banquet Staff.
  • Meet with clients and various vendors to create a positive business relationship.
  • Manage and support the banquet staff, work frontline when needed.
  • Ensure Crown Isle’s policies and procedures are followed by clients and banquet staff.
  • Arrange meetings with clients to coordinate the event, in preparation to create the Banquet Event Order.
  • Conduct weekly meetings with the Banquet Supervisors and the Executive Chef to go in detail of each event.
  • Monitor, handle and process all billing/payment procedures, including the tracking and collection of deposits
  • Participate in Wedding Shows.

Abilities include but are not limited to the following:

  • Ability to work closely with each department, especially the Executive Chef and Restaurant Manager.
  • Ability to work calmly while under pressure and show exceptional problem-solving skills.
  • Ability to work in a fast pace, changing environment.
  • Ability to make high quality decisions and show a high level of customer service.
  • Ability to accept responsibility and be accountable.
  • Ability to show excellent oral and written communication skills.
  • Ability to use personal vehicle or cellphone when required.
  • Ability to act as a liaison between Crown Isle Resort and suppliers
  • Ability to handle multiple guests and operational demands with a high degree of professionalism.
  • Ability to work a flexible schedule including evenings and weekends when required.

Hotel Manager

Job Description

The Hotel Manager plans, organizes, directs, controls and evaluates the complete Hotel operations including the Front Desk, Housekeeping, Maintenance and Reservations. The Hotel Manager works in a professional manner to ensure the smooth and efficient flow of the daily operations of the Hotel in support of meeting and exceeding our Guests’ expectations from the moment they arrive to the moment they leave. The hotel Manager reports to the General Manager.

RESPONSIBILITIES:
• Demonstrate a strong commitment to ensure a smooth flow of operations in executing the highest levels of personalized and professional guest services
• Effective handling and resolution of guest issues, both in person, over the telephone and in writing, including follow up in a timely manner
• Responsible for the complete management of all Guest Services Agents including Group Sales Coordinator through careful planning, supervising, scheduling, payroll, training and development while adhering to budget parameters
• Operational planning, staffing, performance evaluations, and policy development
• Maximize hotel occupancy and REVPAR
• Booking and monitoring the rotation of fractional ownership
• Participates in the planning and implementing of pricing and packages for promotional strategies
• Liaises with Department Heads in a professional and timely manner
• Arrange all special requests for expected arrivals
• Review the Arrivals Report to identify Frequent Guests, Returning Guests and all VIP’s
• Create and maintain a Preferred Corporate accounting with the FOPOS and to communicate with any leads or discrepancies
• Remains current with industry/competitive trends and makes recommendations for improvement
• Develop relationships with current and future suppliers
• Ensure that booking sources are updated and current (Expedia, Booking.com etc.)
• Able and willing to perform any other duties as required
• Oversees the Housekeeping Supervisor
• Spend approx. 1 hour per day going through the Villas systematically checking inventory levels and making sure everything is in working order (exterior lights, etc.)
• Make suggestions to senior management on ways to improve and enhance guest experience and Villa interiors
• Set up a deep cleaning program, set up a mattress rotation schedule
• Check exterior of Villas including driveways, staircases, door frame cobwebs, laundry rooms for cleanliness
• Review monthly financials with Accounting Manager
• Create a Master Book for each Villa
• Coordinate Long Term stays in the Winter

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